Our Refund Policies
Refunds and credit transfers are not permitted on any of our packages, as once we have begun working on your project our time is reserved for you and cannot be double booked.
In the event you have purchased a Research Block and we have completed your objectives in less than the time you’ve purchased, you may choose either to exptend the scope of our research, or credit the remaing time to your account for later use. Your Research time never expires, so you can rest assured you will always have it for later use.
We work very hard to make sure you are satisfied with both the work we do for you and your experience in dealing with us, and we take our commitment to your project very seriously.
You can always reach out to us if you have questions or concerns – we’re here to make sure your experience in researching your ancestry is a wonderful one!