DNA Analysis & Research Block
Have you discovered an unexpected surprise in your DNA report from one of the popular DNA testing sites? Not sure how the relative fits into your story, or even how to understand the relationship?
We’re happy to help you make sense of the results you’ve received, and in the case of an unknown living relative (a birth parent or sibling, for example), you’ll work with our DNA specialist to resolve your questions and any unknowns in your DNA results. We’ll confer with you, helping you to understand the significance of your results, delivering a final report on your results in simple, clear terms that you’ll be able to refer back to when and if you decide to continue your family history research.
DNA Research can be added on to any of our packages as well as being purchased as a stand alone project, so if you’ve been wondering how your results affects your story, this is a great way to incorporate science into history and make your ancestry project really special!
When you purchase a DNA Analysis and Research Block, whether in conjunction with a Family Tree Package or as a stand-alone Research Block, you are automatically paired with a DNA specialist who will help guide you through an understanding of your DNA results along with how any unknown or unexpected relatives fit into your family. we'll work with you to discover who your relative is and deliver all of our findings to you in a clear, concise report.
Our DNA Analysis and Research Block is priced to allow for up to six (6) hours of consultations or research, and any peripheral activities required (correspondence, non-digital postage and any filing fees when required, etc). If your research cannot be completed within the time frame, at your request we can continue working with you on an hourly rate until the research is completed. If we move to an hourly rate, we will specify the rate and hours will be billed in advance in increments that we agree upon with you in advance.
Refunds & Expirations
***Refunds and credit transfers are not permitted on any of our packages once we have begun work, as our time is reserved for you and cannot be double booked. In the event that you have purchased a Research Block and have time remaining when we have completed your designated goal, you are welcome to either expand your search parameters to use the remaining time, or keep the remaining time credit on your account for future use.
***Your Research Block time credit does not expire, so rest assured you may use it at any time.
***Packages and Research Blocks are non-transferable once work has started on a project. If we are unable to find traces of ancestors designated for research, we may recommend modifying the goals you have set for a package, at no additional charge. Any time an additional charge may be incurred due to the scope of a project, we will discuss the specifics with you for approval before moving forward.
***Custom Circle Charts are non-refundable. If you would like to purchase one as a gift and have it shipped directly to the recipient, we will include a card from you with a gift message of your choosing in the package. Once you have purchased the Chart online, we’ll email you a link to a form to complete with your generational information and the lineage option you’re interested in. You are always welcome to give us a call with any questions or special instructions.
***Bespoke Journals and Keepsake Boxes are refundable for 30 days from the commencement of our research work, or until the work on the Journal or Keepsake Box has begun, whichever date is earlier. Once we have begun research, layout and printing of the history and documentation we discover will begin as well, so we are unable to make changes to the final report delivery options.
We work very hard to make sure you are satisfied with both the work we do for you and your experience in dealing with us, and we take our commitment to your project very seriously. However, due to the nature of historical documentation and the possible lack of archival materials, we do not, under any circumstance, guarantee results other than to report everything we are able to find to you during the course of the project. By purchasing any of our packages, custom projects or add-on products, you agree to hold us harmless for the results of our research as well as in the event that some parts of your family history may not be recoverable. Please see our Terms of Service Agreement for details of our policies.
You can always reach out to us if you have questions or concerns – we’re here to make sure your experience in researching your ancestry is a wonderful one!
Shipping and Delivery
We’re delighted to provide free shipping of your completed ancestry reports, along with any add-ons you’ve purchased, to anywhere in the US or Western Europe. We’ll contact you with shipping costs before beginning your project if you are located anywhere else in the world.
Shipping for the Custom Circle Charts is also free unless you’ve asked us to ship the piece in a frame. We’ll contact you with the shipping cost for the piece with the frame if you prefer to have it framed by us.
Delivery for all Package reports, custom Journals and Keepsake boxes will take place when the project is completed and paid in full. Delivery for the Circle Charts typically takes 5 – 10 business days from the day we receive your completed generations to include in the chart.
All products must be paid in full before we are able to ship any completed work out.